# Report a bug

## Before you let us know, please make sure of the following;

* You have the latest version of the Advanced Views plugin installed.
* You are able to recreate the problem consistently.
* You have reviewed the docs to see if it's not a feature.

If you are certain, after checking the above items then feel free to [contact us](https://advanced-views.com/support/).  We'll try to fix it as soon as possible.

## Minimum information

When reporting an issue, please provide the minimum information necessary for us to understand and address the problem effectively. Ensure that your description covers the following questions: 

1. How can the issue be reproduced? (Step-by-step instructions)
2. What is the current behavior observed when following these steps?
3. What is the expected behavior instead?

For prompt and quality support, we highly recommend sending a debug dump to [our support email](mailto:support@advanced-views.com). 

### Generate Debug dump (recommended)

To generate debug dump for our support team please follow these steps:

1. **Visit** the plugin *Settings* page.
2. On the *General* tab, **Enable** the 'Development mode' option and click on **Save changes.**
3. Try to **reproduce** the actions that caused the issue, while doing so, the logs will be updated.
4. **Visit** the *Tools* page and switch to the 'Debugging' tab and scroll to the bottom.
5. **Turn on** the *Generate debug dump* checkbox.
6. **Click** **Process** to trigger the download with the report.

{% hint style="warning" %}
The Debug dump file **does not contain any sensitive information**. 

However, we strongly advise you, **don't share it publicly** through a cloud storage or drive link in the support forum, as it contains details about your environment, the plugins in use and can be therefore be used for malice intent.
{% endhint %}


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