> For the complete documentation index, see [llms.txt](https://wplake.gitbook.io/advanced-views/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wplake.gitbook.io/advanced-views/getting-started/installation/pro-version/purchase-issues.md).

# Advanced Views Pro: Purchase issues

If you're experiencing issues paying for Advanced Views Pro, please read through these common questions to help you troubleshoot.

## 1. Failed payment issues

#### My payment failed. Should I try again and again?

No, please don't attempt multiple times. If the payment failed once, it's likely to fail again, so you'd need to troubleshoot the issue. Multiple failed attempts could cause your Bank Card to get locked for security.

#### Why does my payment fail, though my card works?

Our payment gateway supports all countries where MasterCard and Visa cards are issued (about 210 countries worldwide). So, if you've made online payments with your card before, you should have no issue paying for our plugin either.

Most common errors that prevent successful payments:

1. Insufficient funds
2. Exceeded Internet Payment limit
3. Incorrect 2-factor authentication (2FA) code

Please check the 3 points above and make sure it's not the case for you.

#### Two-factor Authentication (2FA)

2FA is a one-time PIN sent from your Bank at the time of transaction. 

{% hint style="danger" %}
**Important! OTP is not your Card CVV code or your Card ATM PIN.**
{% endhint %}

## 2. Currency of payments

{% hint style="success" %}
USD is the currency used by our default payment gateway.
{% endhint %}

If you choose the alternative **Plata** gateway, which is based in Ukraine, your bank may display the payment in either **USD** or **UAH (Ukrainian Hryvnia)**.

If the amount is shown in **UAH**, there's no need to worry. Your bank is automatically converting the payment from USD to UAH to reduce unnecessary currency conversion fees. Regardless of the displayed currency, you will always be charged the USD price of your selected pricing plan, converted at the applicable exchange rate.

## 3. FAQs

<details>

<summary>Still, having issues?</summary>

When you've checked all the common issues above, but still unable to make payment.

Contact us using the [support form](https://advanced-views.com/support/) We'll be happy to assist.

</details>